THE 21-DAY JOURNEY OF HEALING WITH A COMPASSIONATE HEART AT VIET AN EYE HOSPITAL – DANANG, VIETNAM

October 10th – the day of the Liberation of Hanoi, when 71 years ago, the capital city shone brightly with the spirit of unity, resilience, and renewal.
And on this meaningful day, in Da Nang, we – the Lead-UP Academy team – together with Viet An Eye Hospital Danang, concluded a warm, human-centered, and deeply emotional journey through the “Customer Experience Management Excellence” Project and the “21 Days of Healing with a Compassionate Heart” Campaign.

A Practical Journey – Healing from the Heart

The campaign began with a call for change, inspiring every doctor, nurse, and staff member to look deeper into their work – not only as medical professionals providing treatment but also as caregivers who listen, empathize, and heal from the heart.

Two weeks of training on Customer Experience Management and three weeks of the 21-Day Compassionate Healing Challenge may not be a long time, yet it was enough to ignite a new flame –
a flame of service mindfulness, of transformation seen in even the smallest actions: from a sincere smile at the reception desk to a heartfelt “thank you” from a patient upon leaving.

A Journey of Genuine Emotions

Throughout this journey, we witnessed so many truly “Viet An” moments – moments where tears of happiness and smiles of pride intertwined.

  • The moment a nurse gently held the hand of an elderly patient.
  • The look of trust in a patient’s eyes after a thoughtful explanation.
  • The spirit of teamwork – learning together, improving together, spreading kindness together.

Every single day of this journey, Viet An did not only heal the eyes, but also touched the hearts of countless people.

Honoring Compassionate Hearts

Today’s closing ceremony is a moment to express gratitude and celebrate these meaningful efforts.
The awards presented were not just recognitions of achievement, but proof of a new spirit blossoming across the hospital – the spirit of “Working with Heart, Serving with Compassion.”

From the Outstanding Nursing Department, to exemplary individuals such as
Mr. Pham Hoan Vinh Nghinh – Excellent Pathfinder,
Ms. Duong Thi Kim Oanh – Dedicated Service Ambassador,
and other inspiring titles like The Pioneering Torch, The Guiding Heart, The Door of Kindness, The Colors of Trust, and The Steadfast Support,
together they composed a symphony of empathy, commitment, and excellence.

An Ending that Marks a New Beginning

As applause filled the hall, we knew that the project had come to a close – but the journey of healing will continue,
in every smile, every glance, and every daily act of service at Viet An.

On behalf of Lead-UP Academy, we extend our heartfelt appreciation to the Board of Directors, doctors, nurses, and all staff members of Viet An Eye Hospital Da Nang –
those who turned this program into a truly hands-on transformation project,
where theory became action, and action was guided by compassion.

Thank you for allowing us to walk alongside such a dedicated, kindhearted, and purpose-driven team, steadfast in their mission to “Heal with Heart.”

See you again soon, Viet An – on new journeys that are even more human, more profound, and more inspiring.

Lead-UP Academy | Learn to Act – Act to Lead

 

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