On the morning of November 1, 2025, in Da Nang, the atmosphere at the Sky-Line Education System was filled with excitement and positive energy as Lead-UP Academy officially launched the training program “Effective Enrollment Consulting.”
This program was specially designed to enhance the admissions team’s consulting capabilities, standardize service behaviors, and deepen their understanding of the parent–student journey.

The opening ceremony was attended by Ms. Le Thi Ngoc Huyen – CEO of Lead-UP Academy, Expert & Trainer MSc. Pham To Hoai, and Ms. Nguyen Thi Suong Thu – Director of Admissions of Sky-Line Education System, together with the entire admissions team from Sky-Line’s campuses in Da Nang.

When Enrollment Is Not Just About Introducing the School, But About Building Trust

Photo: The preparation work was completed the day before.

The training program was developed by Lead-UP Academy based on the real context of admissions in today’s education systems – where consultants are not only required to master communication and persuasion skills but also to possess a service mindset and genuine empathy toward parents and students.

According to Expert Pham To Hoai, who designed and facilitated the course:

“The effectiveness of enrollment consulting does not come merely from words, but from how we listen, understand, and accompany parents in their journey to choose the right learning environment for their children.
A great consultant is someone who connects through emotions and builds trust through wholehearted dedication.”

Guided by that philosophy, the program went beyond technical skill-building to focus on mindset transformation – shaping a professional and consistent working style for the Sky-Line admissions team.
Training activities were designed using experiential learning methods, where participants not only listened but actively engaged through role-playing, scenario analysis, customer journey mapping, and identifying “moments of truth” in parent interactions.

Building a Standard of Service Excellence in Education

Representatives from Sky-Line Education System emphasized their belief that:

“At Sky-Line, parents and students are always at the heart of everything we do. Investing in our admissions team is not only about improving skills, but also about reaffirming our commitment to providing consistent, caring, and human-centered experiences in every conversation.”

From Lead-UP Academy, Ms. Le Thi Ngoc Huyen – CEO highlighted:

“In education, consultants are not just information providers – they are trust builders.
We hope that through this program, every Sky-Line member will feel more confident, more professional, and more capable of turning each consultation into an emotionally engaging and meaningful experience.”

Collaborating to Create Lasting Value

The training program “Effective Enrollment Consulting” marks the beginning of a collaborative journey between Lead-UP Academy and Sky-Line Education System, aiming to build a professional admissions team, standardize service behaviors, and foster a culture of service excellence in education.

Lead-UP Academy & Sky-Line Education System – Together creating excellent customer experiences under the shared message: “Empathy – Commitment – Companionship.”

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