Closing Ceremony of the Training Program “Standardizing Service Mindset, Behaviors & Managing Excellent Customer Experience” at Hung Phat Real Estate System

 

After two energetic and inspiring days of learning, the training program “Standardizing Service Mindset, Behaviors & Managing Excellent Customer Experience”, exclusively designed by Lead-UP Academy for Hung Phat Real Estate System, officially came to a close — leaving participants with lasting impressions and valuable lessons.

A Two-Day Journey – From Mindset to Practice

The program was developed by Expert Pham To Hoai and the Lead-UP Academy team with the goal of standardizing service culture, elevating customer experience, and shaping Hung Phat’s unique identity at every touchpoint.

Throughout the course, participants engaged in a wide range of experiential and interactive activities, including:

  • Exploring a professional service mindset and the mission of real estate professionals.

  • Practicing the Omotenashi spirit – serving from the heart with empathy and dedication.

  • Applying the 5 Apologies – 5 Shoulds – 5 Transformations rule to standardize behaviors and create Hung Phat’s distinct service signature.

  • Developing customer personas for key target groups.

  • Building Customer Journey Maps, identifying touchpoints, satisfaction moments, and pain points, and proposing practical solutions to enhance customer experience at Hung Phat.

Meaningful Takeaways – When Learners Become Experience Architects

At the end of the program, each participant walked away not only with new skills and tools but also with a transformation in mindset and professional attitude – understanding that true excellence lies in consistency, empathy, and the details of everyday actions.

 

A representative of Hung Phat Real Estate System shared:

“We believe this program has helped our operations and sales teams work more effectively, while also contributing to building a distinct service culture for Hung Phat – one that is dedicated, professional, and unique.”

From Lead-UP Academy, Ms. Le Thi Ngoc Huyen – Chief Operating Officer, remarked:

“Lead-UP is honored to accompany Hung Phat on the journey of standardizing service and managing customer experience. The enthusiasm, learning spirit, and commitment of the Hung Phat team are what made this program a true success.”

Expert Pham To Hoai, who designed and facilitated the program, added:

“When we talk about service excellence, it’s not just about skills – it’s about mindset and heart.
Over the past two days, I’ve witnessed the strong learning spirit and the genuine desire for change from the Hung Phat team. That’s where real value is created – when standards are no longer reminders, but a culture people live every day.”

An Ending That Marks a New Beginning

The program concluded in a spirit of excitement and optimism, as every participant felt ready to apply their learnings in daily work – turning standards into habits, service into culture, and customer experience into a lasting competitive advantage.

Lead-UP Academy & Hung Phat Real Estate System – Together building a culture of service excellence and outstanding customer experience!

Lead-UP Academy | Learn to Act – Act to Lead

icon contact

0905154949

Gọi ngay cho chúng tôi

icon contact

Zalo

(8h00- 22h00)

icon contact

Facebook

(8h00- 22h00)

icon-contact phone icon-contact zalo icon-contact facebook