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LEAD-UP ACADEMY CONTINUOUSLY ENHANCES ITS TEAM CAPABILITIES TO MEET EMERGING DEMANDS
As artificial intelligence, digital communications, and e-commerce continue to transform how businesses engage with their customers, the capabilities of training professionals must also be continuously updated. At Lead-UP Academy, team development is not merely about expanding the number of experts. More importantly, it involves the continuous enhancement of professional expertise, practical experience, and the ability to translate knowledge into solutions aligned with real-world business operations.
LEAD-UP ACADEMY LAUNCHES THE “90-SECOND PRACTICAL MANAGEMENT” VIDEO SERIES
Lead-UP Academy officially launched the “90-Second Practical Management” video series in mid-July 2026. This project delivers concise content focused on common situations encountered by managers in the course of business operations. The program was developed from an initiative by the Lead-UP Academy R&D Team, produced by the Media Team, and supported throughout by Consulting and Training Expert Phạm Tô Hoài – Founder of Lead-UP Practical Management Academy.
The “Role-Play” Method in Corporate Training at Lead-UP Academy
An employee may understand the principles of active listening yet still lose composure when a customer becomes angry. A manager may know how to provide constructive feedback but still use language that hurts an employee. A sales professional may be familiar with the consultation process but become uncertain when customers raise objections, compare prices, or delay their decisions.
THE GROUP DISCUSSION METHOD IN PRACTICE-BASED TRAINING: FROM MULTIDIMENSIONAL PERSPECTIVES TO ACTION-ORIENTED PROPOSALS
Within Lead-UP Academy’s training philosophy, group discussion is not merely an activity designed to make the classroom more dynamic. It is an active learning method that enables participants to draw upon their practical experience, examine issues from multiple perspectives, engage in evidence-based debate, and collaboratively develop solutions that can be applied in the workplace.
Middle Managers: From “Good Performers” to “Excellent Team Developers”
In many enterprises, especially service organizations such as hotels, restaurants, retail businesses, banks, customer service centers, and similar sectors, middle managers are often appointed because they are strong professional performers, understand the work, demonstrate a high sense of responsibility, and are capable of solving problems in daily operations. However, a very common reality is that a good performer is not necessarily a good instructor or an effective developer of people.
“Thinking Days” – Why Should Organizations Give Employees Time to Think?
In many organizations today, most of employees’ and managers’ time is consumed by day-to-day operational activities: responding to emails, attending meetings, solving emerging issues, chasing project deadlines, and delivering KPIs.
