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Closing Phase 1 at Tam Thanh Beach Resort & Spa: When service begins from the heart and is expressed through genuine sincerity
Continuing the journey of implementing the project “Operational Strategy Consulting and Customer Experience Management”, Mr. Phạm Tô Hoài – Solutions Director and Project Lead – together with Ms. Lê Thị Ngọc Huyền – Chief Executive Officer of Lead-UP Academy – continued their on-site engagement and immersive experience at Tam Thanh Beach Resort & Spa, the final destination of Phase 1 of this meaningful project. If each property within the system carries its own distinct character, Tam Thanh Beach Resort & Spa leaves a particularly unique impression. It is not defined by sophistication or grandeur, but by a service environment deep enough for one to genuinely feel the sincerity and warmth in every interaction.
A Journey of Partnership with Hoi An Historic Hotel: When a Growth Mindset Becomes the Foundation for Distinctive Experiences
Following the implementation of the project “Operational Strategy Consulting and Customer Experience Management”, Lead-UP Academy had the opportunity to collaborate with Hoi An Historic Hotel during the initial phase of the project, which involved on-site assessment and practical working sessions at the property.
Lead-UP Academy Launches the Project “Operational Strategy Consulting and Customer Experience Management”
After a period of thorough preparation, Lead-UP Academy has officially launched the project “Operational Strategy Consulting and Customer Experience Management”, exclusively designed for Hoi An Tourism – Service Joint Stock Company. Within the framework of this project, Mr. Phạm Tô Hoài (Lead Consultant) and Ms. Lê Thị Ngọc Huyền – Chief Executive Officer of Lead-UP Academy – conducted on-site assessments at three properties within the company’s system, including: Hoi An Beach Resort, Hoi An Historic Hotel, and Tam Thanh Beach Resort & Spa.
Training Program “Communication and Customer Care Skills” for the Technical Workforce of Viettel Hue – Class 2
Following the success of the previous class, Lead-UP Practical Management Academy continues to collaborate with Viettel Hue to implement the next class in the training series “Communication and Customer Care Skills” for the technical workforce, with the objective of expanding coverage, standardizing competencies, and ensuring consistency in customer service delivery at the local level.
Opening Ceremony of the Training Program “Communication and Customer Care Skills” for the Technical Workforce of Viettel Hue
In order to enhance standardized communication skills and improve the effectiveness of customer care activities at the local level for the technical workforce, Lead-UP Practical Management Academy is honored to collaborate with Viettel Hue in delivering the training series titled “Communication and Customer Care Skills.” At the opening session, the class was honored to welcome the presence of Mr. Nguyen Phuc Bao Huy – Deputy Director of Technical Division, and Ms. Chau Thi Ngoc Hai – Head of General Administration Department of Viettel Hue.
Lead-UP Academy Launches Consulting and Training Project for Paddington Hotel Halong Bayview
Lead-UP Academy has officially launched the consulting and training project titled “Standardizing Service Mindset and Behaviors – Creating Customer Experience Excellence”, together with the internal engagement campaign “Happiness Begins from the Heart” dedicated to Paddington Hotel Halong Bayview.
