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Opening Ceremony of the Training Program “Communication and Customer Care Skills” for the Technical Workforce of Viettel Hue
In order to enhance standardized communication skills and improve the effectiveness of customer care activities at the local level for the technical workforce, Lead-UP Practical Management Academy is honored to collaborate with Viettel Hue in delivering the training series titled “Communication and Customer Care Skills.” At the opening session, the class was honored to welcome the presence of Mr. Nguyen Phuc Bao Huy – Deputy Director of Technical Division, and Ms. Chau Thi Ngoc Hai – Head of General Administration Department of Viettel Hue.
Lead-UP Academy Launches Consulting and Training Project for Paddington Hotel Halong Bayview
Lead-UP Academy has officially launched the consulting and training project titled “Standardizing Service Mindset and Behaviors – Creating Customer Experience Excellence”, together with the internal engagement campaign “Happiness Begins from the Heart” dedicated to Paddington Hotel Halong Bayview.
R&D CASE STUDY: A COMPREHENSIVE STRATEGY FOR CUSTOMER EXPERIENCE MANAGEMENT (CXM) IN BANKING INDUSTRY
In the current period, the banking industry is witnessing a clear shift from competition based on products and interest rates toward competition driven by Customer Experience (CX). CX is no longer regarded as a supporting activity; it has become a core management capability that directly influences customer lifetime value, customer loyalty, and overall operational effectiveness.
R&D 2026: Developing the Outsourced Marketing Department Model
A New Approach to Optimizing Marketing Operations for Enterprises in the New Context. Based on the strategic collaboration between Lead-UP Academy and Thai Thu Marketing, our R&D team has jointly conducted research and expanded Lead-UP’s solution ecosystem with an effective and optimized model: the Outsourced Marketing Department.
R&D 2026 | The Journey of Capability Transformation and Heart-Centered Service at Lead-UP Academy
Over many years of delivering Learning & Development (L&D) programs for Vietnamese enterprises—particularly within service operations—Lead-UP Academy has consistently observed a recurring phenomenon: training programs are highly rated and widely shared, yet meaningful changes in day-to-day work practices emerge slowly and lack sustainability. Once a training program concludes and external experts withdraw, organizational behaviors often revert to their previous state.
R&D 2026 | From Practice-Based Research to the Banking Training Program Portfolio
In 2026, every bank already possesses clearly defined strategies and strategic directions. However, when examining these strategies closely, one critical aspect remains difficult to see clearly: organizational capability—the ability to translate strategy into consistent, day-to-day actions across every touchpoint.
