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LEAD-UP ACADEMY: RESEARCH AND CONTINUOUS IMPROVEMENT IN TRAINING AND OPERATIONAL TRANSFORMATION
In training and operational consulting projects, the greatest challenge does not lie in designing content, but in the ability to transform that content into tangible changes in behavior and customer experience. For this reason, Lead-UP Academy approaches each program not as a standalone training course, but as a continuous R&D loop, in which real-world data from learners and operations plays a central role in guiding adjustment decisions.
PHASE 1 REVIEW – READY FOR THE NEXT TRANSFORMATION JOURNEY AT PADDINGTON HALONG BAYVIEW HOTEL
After one week of implementing Phase 1 of the project “Standardizing Mindsets and Service Behaviors – Creating Outstanding Customer Experiences,” Lead-UP Academy, in collaboration with the Board of Management of Paddington Hotel Halong Bayview, conducted an online review meeting to reflect on the achievements of Phase 1 and align on the direction for the next phase.
Training Program on Sales Skills and Relationship Building at BIDV Bac Quang Binh
Innovating Methodology – Enhancing Effectiveness – Driving Practical Transformation The training program “Sales Skills and Relationship Building” at BIDV Bac Quang Binh, implemented by Lead-UP Academy, applies Game-Based Learning to transform sales mindset and enhance practical financial advisory capabilities.
LAUNCH OF THE EMULATION CAMPAIGN “HAPPINESS BEGINS FROM THE HEART” AT PADDINGTON HOTEL HALONG BAYVIEW
Bringing Training into Operations – Shaping a Distinctive Paddington Service Culture Immediately following the completion of the training series “Standardizing Service Mindset and Behaviors, and Creating Exceptional Customer Experiences,” Lead-UP Academy, in collaboration with Paddington Hotel Halong Bayview, officially launched the emulation campaign titled “Happiness Begins from the Heart” - a key initiative aimed at bringing all training content into real operational practice.
Implementation of class 3 at Paddington Hotel Halong Bayview
From Employee Experience to the Foundation of Exceptional Customer Experience Ha Long, April 2026 – Following the completion of two training classes for the Board of Directors, management team, and frontline staff, Lead-UP Academy continues its collaboration with Paddington Hotel Halong Bayview to implement Class 3 within the program series “Standardizing Service Mindset and Behaviors, and Creating Exceptional Customer Experiences”, targeting support and office staff. The class continues to be led by Mr. Pham To Hoai – Founder, and Ms. Le Thi Ngoc Huyen – COO of Lead-UP Academy.
Implementation of Class 2 at Paddington Hotel Halong Bayview: Spreading Service Culture to Frontline Employees
Spreading a heartfelt service culture to frontline employees Ha Long, April 15, 2026 – Following the success of the first training class for the Board of Directors and management team of Paddington Hotel Halong Bayview, Lead-UP Academy has continued with the implementation of Class 2 in the program series titled “Standardizing Service Mindset and Behaviors, and Creating Exceptional Customer Experiences”, with a primary focus on frontline staff who directly serve customers
