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LAUNCH OF A COMPREHENSIVE SERVICE QUALITY ENHANCEMENT TRAINING SERIES
At Paddington Hotel Halong Bayview: Towards Standardization and the Creation of Exceptional Customer Experiences Ha Long, April 13, 2026 – Paddington Hotel Halong Bayview has officially launched the training series titled “Standardizing Service Mindset and Behaviors, and Creating Exceptional Customer Experiences”, marking the beginning of a comprehensive service quality enhancement project for 2026.
LEAD-UP ACADEMY SIGNS COOPERATION AGREEMENT WITH FPT POLYTECHNIC DA NANG
Within the framework of the BEEMATCHING 2026 – FIND YOUR HIVE program, Lead-UP Academy has officially signed a Memorandum of Understanding (MOU) with FPT Polytechnic Da Nang, marking an important milestone in its strategy to connect education with real-world business practice.
Closing Phase 1 at Tam Thanh Beach Resort & Spa: When service begins from the heart and is expressed through genuine sincerity
Continuing the journey of implementing the project “Operational Strategy Consulting and Customer Experience Management”, Mr. Phạm Tô Hoài – Solutions Director and Project Lead – together with Ms. Lê Thị Ngọc Huyền – Chief Executive Officer of Lead-UP Academy – continued their on-site engagement and immersive experience at Tam Thanh Beach Resort & Spa, the final destination of Phase 1 of this meaningful project. If each property within the system carries its own distinct character, Tam Thanh Beach Resort & Spa leaves a particularly unique impression. It is not defined by sophistication or grandeur, but by a service environment deep enough for one to genuinely feel the sincerity and warmth in every interaction.
A Journey of Partnership with Hoi An Historic Hotel: When a Growth Mindset Becomes the Foundation for Distinctive Experiences
Following the implementation of the project “Operational Strategy Consulting and Customer Experience Management”, Lead-UP Academy had the opportunity to collaborate with Hoi An Historic Hotel during the initial phase of the project, which involved on-site assessment and practical working sessions at the property.
Lead-UP Academy Launches the Project “Operational Strategy Consulting and Customer Experience Management”
After a period of thorough preparation, Lead-UP Academy has officially launched the project “Operational Strategy Consulting and Customer Experience Management”, exclusively designed for Hoi An Tourism – Service Joint Stock Company. Within the framework of this project, Mr. Phạm Tô Hoài (Lead Consultant) and Ms. Lê Thị Ngọc Huyền – Chief Executive Officer of Lead-UP Academy – conducted on-site assessments at three properties within the company’s system, including: Hoi An Beach Resort, Hoi An Historic Hotel, and Tam Thanh Beach Resort & Spa.
Training Program “Communication and Customer Care Skills” for the Technical Workforce of Viettel Hue – Class 2
Following the success of the previous class, Lead-UP Practical Management Academy continues to collaborate with Viettel Hue to implement the next class in the training series “Communication and Customer Care Skills” for the technical workforce, with the objective of expanding coverage, standardizing competencies, and ensuring consistency in customer service delivery at the local level.
