Following an extensive process of research, assessment, and meticulous preparation, Lead-UP Academy has completed the final arrangements for the delivery of the “Professional Consultative Selling Skills” training program, specifically tailored to the Hoi An Travel team.

A Program Grounded in Business Practice

To ensure that the training content closely reflects actual business operations, the program was not developed from a pre-existing, off-the-shelf curriculum. Prior to the course, the Lead-UP Academy team worked closely with the Company to examine its product portfolio, customer characteristics, and sales processes. The team also conducted interviews and training needs assessments and analyzed the challenges employees encounter in their day-to-day work.

Based on these practical insights, the program has been specifically designed for the Hoi An Travel team, with a focus on developing the following core competencies:

• Identifying changes in the behavior of B2C and B2B travel customers;
• Capturing, classifying, and managing leads from multiple channels;
• Accurately uncovering customers’ needs, motivations, and selection criteria;
• Recommending tour programs that align with customer needs and deliver meaningful value;
• Presenting solutions, handling objections, and persuading customers;
• Standardizing quotations, conducting effective follow-ups, and facilitating the customer decision-making process;
• Strengthening coordination among different roles throughout the customer service journey.

Beyond knowledge acquisition, the program incorporates a wide range of practical scenarios, exercises, interactive activities, and hands-on assignments directly linked to the participants’ daily responsibilities. Its central objective is to enable learners to develop a sound understanding, practise effectively, and apply what they have learned immediately after the course.

Seamless Coordination for a Meticulously Prepared Learning Experience

Alongside the development of the professional content, organizational and logistical arrangements have been carefully prepared by both parties. The classroom setting, presentation equipment, visual aids, training materials, workbooks, learning tools, group discussion layouts, and other supporting items have all been thoroughly checked and thoughtfully arranged. Every detail has been designed to create a professional and comfortable learning environment that encourages active participation.

The seamless coordination between the leadership and designated representatives of Hoi An Travel and the Lead-UP Academy Implementation Team has provided a strong foundation for ensuring that the program is delivered on schedule, aligned with the Company’s needs, and ready to offer a valuable learning journey.

Stepping Away from Daily Work to Focus Fully on Learning

A distinctive feature of this program is the Company’s decision to organize the training at a venue outside the regular workplace. This is more than a change of setting; it reflects the Company’s serious investment in workforce development. By temporarily stepping away from phone calls, messages, unexpected tasks, and the pressures of daily operations, participants will be better positioned to focus fully on the learning experience. They will also have greater opportunities to engage in open discussions and work with their colleagues to examine practical challenges in sales consultation and customer engagement.

The Organizing Committee expects every participant to devote 100% of their time, attention, and active engagement to the program. Through this commitment, participants will be able to generate more feasible ideas, develop practical solutions, and identify improvement initiatives that can be implemented immediately in their work.

A “Chill” Learning Space in Hoi An

The selected venue is Pestanap Hoi An Sleep Pods and Coffee - a quiet and airy setting overlooking the surrounding rice fields. The venue offers a relaxing atmosphere while providing all the necessary facilities for training activities and group work. Its private sleep pods are a particularly notable feature, allowing participants to rest comfortably during the lunch break, restore their energy, and maintain concentration throughout the program. The combination of a professional learning environment, peaceful scenery, and convenient rest facilities promises to provide Hoi An Travel participants with a distinctive and engaging training experience.

Ready for a Hands-on Learning Journey

At this stage, all preparations have been completed. The Lead-UP Academy Implementation Team, together with Mr. Pham To Hoai - Founder of Lead-UP Practical Management Academy, is ready to accompany the Hoi An Travel team on its journey towards strengthening professional consultative selling capabilities.

Lead-UP Academy firmly believes that, with thorough preparation, responsible collaboration, and the participants’ determination to learn, the program will not only create an energetic and engaging learning environment but also foster meaningful improvements in sales mindsets, consultation practices, and customer service quality.

Everything is ready!

We look forward to welcoming the Hoi An Travel team to a highly practical and experiential training program designed to produce results that can be applied immediately in day-to-day work.

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