On September 13, 2025, at Viet An Eye Hospital Da Nang, the Kick-off Ceremony of the “21 Days of Healing with a Compassionate Heart” Campaign took place in a solemn, determined, and inspiring atmosphere. This event followed immediately after the training program “Excellence in Customer Experience Management”, designed and delivered exclusively for the hospital by the experts and associates of Lead-UP Academy.
Presence and commitment from hospital leadership
The ceremony was attended by the Board of Directors, Heads and Deputy Heads of Departments, and all hospital staff. The leadership emphasized the special significance of this campaign: it is not merely an internal competition, but a strong commitment by the hospital to bring patients peace of mind and happiness through both professional excellence and compassionate care.
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Core objectives of the Campaign
Over the next 21 days, the entire staff will work together to achieve the following goals:
An atmosphere of unity and inspiration
The ceremony was filled with energy, unity, and determination: from doctors, nurses, and technicians to office staff, everyone was ready to embark on this special 21-day journey. Slogans, action pledges, and the bright smiles of each participant reaffirmed that every patient coming to the hospital will not only receive medical care for their eyes but also be healed by a compassionate heart.
The beginning of a new journey
The Kick-off Ceremony not only marked the start of a competitive campaign but also opened a new chapter in building a compassionate and sustainable service culture at Viet An Eye Hospital Da Nang.
Lead-UP Academy is proud to accompany Viet An Eye Hospital on the journey of creating excellent customer experiences – where hearts truly connect.
Lead-UP Academy | Learn to Act – Act to Lead



The year 2025 marked a proud milestone in the formation and development journey of Lead-UP Academy – the Practice-Based Management Academy of Lead-UP. From the very beginning, we deliberately chose a clear and consistent operating philosophy...
With the aim of improving work efficiency, data processing quality, and management reporting capability of the Accounting – Finance Department, Lead-UP Academy has recently implemented an On-the-Job Training & Coaching (OJT) program with the theme “Applying AI to Enhance Performance”, designed exclusively for the Accounting – Finance Department (AFD) of Dong Do No.6 Construction Company.
On December 26, 2025, Lead-UP Academy officially became a member of the Da Nang Young Entrepreneurs Association. This is not merely our participation in a reputable organization within the business community of Da Nang City, but a deliberate choice of partnership with a clear orientation: to contribute professional expertise, share practical value, and together with the Association build a community of entrepreneurs who learn, take action, and develop sustainably.
After a period of serious and focused implementation, the hands-on training program “Awakening the Service Spirit – Spreading the Beauty of Hoi An,” jointly organized by Lead-UP Academy, Hoi An Tourism – Service Joint Stock Company, and Hoi An Hotel, officially concluded, leaving positive impressions and meaningful transformations among the participating team.
On December 20, 2025, Lead-UP Academy, in collaboration with Hoi An Tourism – Service Joint Stock Company, officially launched the training program “Awakening the Service Spirit – Spreading the Beauty of Hoi An.” The program is designed for the staff of the Hoi An Hotel Café, held in the presence of the Board of Management and representatives of relevant units.
On the afternoon of November 26, 2025, at The Pearl Hội An Hotel, the “Inspirational Leadership” training program delivered by Lead-UP Academy officially concluded after two days of intensive, practical, and highly interactive learning.
On November 25, 2025, at The Pearl Hội An Hotel, Lead-UP Academy officially launched the training program “Inspirational Leadership,” designed specifically for the hotel’s management and leadership team. The program aims to strengthen leadership capability, managerial thinking, and the ability to create positive influence within a high-standard hospitality environment.
On November 23, 2025, Lead-UP Academy officially accompanied TPBank Da Nang in the training program “Communication Skills & Customer Complaint Handling” – a course developed based on detailed TNA results, learner surveys, mystery shopper findings, and the practical needs of the Da Nang cluster. This program was directly delivered by Lecturer Phạm Tô Hoài (Consultant and Trainer at Lead-UP Academy).
The training program “Personal Development – Confidence for Career Success” was delivered to nearly 100 students. This program is part of the collaboration aimed at enhancing career readiness and helping students build a strong personal foundation in an increasingly competitive job market.
On November 19, 2025, in Hue, Lead-UP Academy and the Faculty of International Studies – Hue University officially signed a strategic Memorandum of Understanding. This event marks an important milestone, establishing a long-term partnership between the two institutions in enhancing training quality, strengthening business connections, and developing young human resources in Central Vietnam.
On November 19, 2025, in Hue, the Practical Management Academy Lead-UP (Lead-UP Academy) and Thai Thu Media & Entertainment Co., Ltd. (Thai Thu Marketing) officially signed a Memorandum of Understanding for strategic cooperation, marking an important milestone in their journey to create value for the Vietnamese business community.
On the afternoon of November 2, 2025, in Da Nang, the training program “Effective Enrollment Consulting – Empathy, Commitment, Companionship,” jointly organized by Lead-UP Academy and the Sky-Line Education System, officially concluded after two days of dynamic, practical, and inspiring learning.
On the morning of November 1, 2025, in Da Nang, the atmosphere at the Sky-Line Education System was filled with excitement and positive energy as Lead-UP Academy officially launched the training program “Effective Enrollment Consulting.”
After two energetic and inspiring days of learning, the training program “Standardizing Service Mindset, Behaviors & Managing Excellent Customer Experience”, exclusively designed by Lead-UP Academy for Hung Phat Real Estate System, officially came to a close — leaving participants with lasting impressions and valuable lessons.
Today, at the headquarters of Hung Phat Real Estate System, the atmosphere was vibrant and full of energy as Lead-UP Academy officially launched the training program “Standardizing Service Mindset, Behaviors, and Managing Excellent Customer Experience.” This program was exclusively designed by Expert Pham To Hoai and the Lead-UP team specifically for Hung Phat, with the goal of standardizing service behaviors and building a unique customer experience culture of excellence.
October 13 marks a special occasion to honor and pay tribute to Vietnamese entrepreneurs – those who have been at the forefront of the nation’s economic journey, creating jobs, nurturing aspirations for growth, and contributing to the proud legacy of Vietnam in the era of global integration.
Expanding the Gateway for Practical Training and International Business Connection
In an open and positive spirit, Lead-UP Academy had a meeting with Greenwich Vietnam University – Da Nang Campus to discuss directions for collaboration in skill training, career development, and enterprise connection for students.
And on this meaningful day, in Da Nang, we – the Lead-UP Academy team – together with Viet An Eye Hospital Danang, concluded a warm, human-centered, and deeply emotional journey through the “Customer Experience Management Excellence” Project and the “21 Days of Healing with a Compassionate Heart” Campaign.
In a spirit of openness and sustainable partnership, Lead-UP Academy held a working session with FPT University Da Nang to explore opportunities for a comprehensive collaboration in training, student development, and enterprise connection.
In a spirit of openness and sincerity, the meeting between Lead-UP Academy and FPT Polytechnic Da Nang took place with a shared commitment to developing a generation of dynamic, creative students who are ready to meet real-world business demands.
In 2015, Expert Pham To Hoai first met Mr. Gilbert Ng in Vietnam, when he invited him to conduct a leadership development program for the executive team of Vingroup. Later, in 2021, Mr. Hoai once again invited Dr. Gilbert to participate in the program “Accompanying Vietnamese Entrepreneurs”, where his insightful, practical, and inspiring teaching style left a strong impression.
In the world of management, digital transformation, and team development, there are individuals who not only conduct research but also turn knowledge into practical action. Dr. Pham Thi Dau Tan, currently working at MGEN Group (France), is one of those experts — a researcher, Agile Framework specialist, and Business Analyst with a systematic mindset and an international vision.
In the journey of developing human capability for the Hospitality – Service – Culinary industries, Lead-UP Academy believes that the best teachers are those who have lived the profession and mastered it through real experience. It is our great honor to welcome Culinary Expert Le Phuoc Diep – Director of Food & Beverage at Wyndham Danang Golden Bay Hotel – as a Training and Consulting Expert for Lead-UP Academy’s practical programs in Hotel, Service, and High-End Culinary Management.
We are delighted to welcome Trainer & Business Coach Thai Thu and announce the strategic partnership between Thai Thu Marketing, 3T Academy, and Lead-UP Academy — two leading training and consulting organizations in Central Vietnam.
On its journey to expanding a global network of experts, Lead-UP Academy is honored to welcome Businesswoman Nguyen Thi Anh Dao (Anh Carrick) – Chief Financial Officer of C&T Accountants Ltd (United Kingdom) – and the C&T Accountants team as the Academy’s strategic partner in Europe.
To become a provider of practical consulting and training services, Lead-UP Academy consistently seeks and collaborates with highly experienced experts to deliver the most meaningful and actionable value to the business community. It is therefore a great honor that Lead-UP recently welcomed the collaboration of Expert Phạm Tô Hoài — a professional who has devoted nearly 20 years to the field of corporate training and management consulting.
In the journey of establishing and developing Lead-UP Academy of Practical Management, we have always believed: a strong organization begins with strong people. One of the greatest inspirations for that belief is CEO Lê Thị Ngọc Huyền.
On our journey to become the leading hands-on management academy in Vietnam, Lead-UP Academy is committed to partnering with renowned and influential experts, both locally and internationally. These collaborations are not only about enhancing training quality but also about giving Vietnamese enterprises access to advanced, practical, and highly applicable management knowledge.
Over the past two days, Lead-UP Academy has partnered with the entire team of doctors, nurses, technicians, and frontline staff at Viet An Eye Hospital Da Nang in the training program “Excellence in Customer Experience Management” – a program tailor-made to fit the hospital’s specific operations.