Opening Ceremony of the Training Program “Standardizing Service Mindset, Behaviors, and Managing Excellent Customer Experience” at Hung Phat Real Estate System

 

Today, at the headquarters of Hung Phat Real Estate System, the atmosphere was vibrant and full of energy as Lead-UP Academy officially launched the training program “Standardizing Service Mindset, Behaviors, and Managing Excellent Customer Experience.”
This program was exclusively designed by Expert Pham To Hoai and the Lead-UP team specifically for Hung Phat, with the goal of standardizing service behaviors and building a unique customer experience culture of excellence.

A formal and collaborative opening

The opening ceremony took place in a warm and connected atmosphere, with the presence of leaders from both organizations.

Representing Hung Phat Real Estate System were Mr. Luu Phuoc – Chief Operating Officer and Ms. Thu Hang – Sales Director. In their opening remarks, they expressed strong confidence and expectations for the program, hoping it would not only help the team standardize service mindset and behaviors but also bring greater value and outstanding experiences to their customers.

From Lead-UP Academy, the event was attended by Ms. Le Thi Ngoc Huyen – Chief Operating Officer of Lead-UP Academy and Mr. Pham To Hoai – Consultant & Training Expert, who directly designed and facilitated the program.

A dynamic start from the very first moments

Right after the ceremony, the class quickly became lively and engaging with practical insights, interactive exercises, and service behavior standardization activities.
Participants discussed and practiced key topics, including:

  • Professional service mindset – understanding the true value and mission of real estate professionals.

  • The Omotenashi spirit – serving from the heart with empathy and wholehearted care at every touchpoint.

  • The 5 Apologies – 5 Shoulds – 5 Transformations rule – the foundation of Hung Phat’s distinctive service culture.

The first day concluded in an atmosphere of enthusiasm and inspiration, with every participant taking away a meaningful lesson on “standardizing to stand out, serving wholeheartedly to break through.”

Continuing the journey – Managing excellent customer experience

The training journey continues with the second day, which promises to be even more insightful under the theme “Managing Excellent Customer Experience.”
In this session, participants will:

  • Develop customer personas for key target segments.

  • Create detailed Customer Journey Maps.

  • Identify touchpoints, satisfaction moments, pain points, and propose practical solutions to elevate the customer experience at Hung Phat.

This training program is not just an internal development initiative but also a significant step forward in building a professional and customer-centric service culture at Hung Phat Real Estate System.

Lead-UP Academy & Hung Phat Real Estate System – Together building a culture of service excellence and outstanding customer experience!

Lead-UP Academy | Learn to Act – Act to Lead

icon contact

0905154949

Gọi ngay cho chúng tôi

icon contact

Zalo

(8h00- 22h00)

icon contact

Facebook

(8h00- 22h00)

icon-contact phone icon-contact zalo icon-contact facebook