On November 25, 2025, at The Pearl Hội An Hotel, Lead-UP Academy officially launched the training program “Inspirational Leadership,” designed specifically for the hotel’s management and leadership team. The program aims to strengthen leadership capability, managerial thinking, and the ability to create positive influence within a high-standard hospitality environment.

The program is designed and facilitated directly by training and consulting expert Pham To Hoai. The opening ceremony took place in a formal and cohesive atmosphere, reflecting The Pearl Hội An’s strong commitment to investing in its leadership team as a foundation for service excellence and a professional, human-centered working culture.

Remarks from Lead-UP Academy

During the opening ceremony, Ms. Le Thi Ngoc Huyen – CEO of Lead-UP Academy – shared:

“At Lead-UP, we believe leadership is not just about managing tasks — it is about inspiring people and helping teams grow. We truly appreciate our collaboration with The Pearl Hội An, an organization that prioritizes people at the heart of service excellence. This program is designed not only to deliver knowledge but also to spark new thinking and cultivate a positive leadership spirit within each participant.”

Remarks from the Trainer – Expert Pham To Hoai

Expert Pham To Hoai, who directly facilitates the program, shared:

“In the hospitality environment, every leader is a crucial touchpoint. The calmer, more empathetic, and more professional you are, the stronger and more resilient your team will be. I believe the ‘Inspirational Leadership’ program will support you in reflecting on your leadership style and choosing approaches that suit your team and enhance overall effectiveness at The Pearl.”

Program Content

Part 1: Professional Managers and Leaders

The first part of the program focuses on building the foundation of a professional manager and leader in the hospitality sector. Key topics include:

• Understanding the essence and responsibilities of managers and leaders

• Leadership styles and their impact on teams

• Effective communication and feedback skills

• Inspiring teams and building trust

• Leadership behaviors that shape The Pearl’s service culture

Through discussions, group activities, and real-case scenarios, participants were encouraged to reflect on their strengths, challenges, and daily leadership behaviors that influence their teams.

Part 2: The 07 Effective Habits – Self-Management and Emotional Balance

The second part focuses on inner leadership — a critical factor that sustains a leader’s long-term influence and performance.

Based on the principles of the 7 Effective Habits, participants learned:

• Managing oneself and personal energy

• Regulating emotions in high-pressure situations

• Practicing positive and constructive internal communication

• Maintaining focus, discipline, and proactiveness

• Developing a solution-oriented mindset

• Balancing emotions to make thoughtful decisions

• Building a calm, confident, and human-centered leadership presence

Practical hospitality-related case studies helped learners understand how to apply these habits in daily operations — from handling complaints to resolving internal conflicts and motivating staff.

Toward a Confident – Inspirational – Effective Leadership Team

The “Inspirational Leadership” program not only equips participants with leadership and management knowledge but also encourages the management team of The Pearl Hội An to refresh their mindset, strengthen their behaviors, and nurture an inspiring leadership spirit.

Lead-UP Academy believes that strong leaders are the foundation of extraordinary service culture and exceptional customer experience at The Pearl Hội An.

The program will continue with various hands-on activities, group discussions, and applied practice in upcoming sessions.
Lead-UP Academy is honored to accompany The Pearl Hội An on its journey to develop a capable, sustainable, and inspirational leadership team.

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