Lead-UP Academy is honored to welcome Dr. Trần Phương Lan – Certified Customer Experience Professional (CCXP)

On our journey to become the leading hands-on management academy in Vietnam, Lead-UP Academy is committed to partnering with renowned and influential experts, both locally and internationally. These collaborations are not only about enhancing training quality but also about giving Vietnamese enterprises access to advanced, practical, and highly applicable management knowledge.

We are proud to announce the collaboration with Dr. Trần Phương Lan, an international expert recognized as a Certified Customer Experience Professional (CCXP) – one of the most prestigious and rigorous global certifications in the field of Customer Experience Management. This credential acknowledges professionals who excel in designing, implementing, and optimizing customer journeys at the highest level.

Key strengths and contributions of Dr. Trần Phương Lan:

Academic rigor combined with practical insights: With a solid scientific background, Dr. Lan has extensive experience in consulting and training for leading corporations in Vietnam and abroad.

Customer Experience (CX) expertise: Beyond service delivery, Dr. Lan empowers businesses to build customer-centric management systems, from strategy to on-the-ground implementation.

Developing people and organizations: Through tailored training programs, Dr. Lan inspires leaders, managers, and employees to enhance their capabilities, improve performance, and collectively create outstanding customer experiences.

At Lead-UP Academy, Dr. Lan will bring:

  • Highly applicable Customer Experience (CX) training programs customized for each enterprise.
  • Solutions to design and standardize professional customer experience management systems for sustainable growth.
  • Inspiring learning experiences that enable participants to truly learn to act – act to lead.

The partnership with Dr. Trần Phương Lan is not only an honor for Lead-UP Academy but also a significant milestone in fulfilling our mission.

Lead-UP Academy | Learn to Act – Act to Lead

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