[Photo: A training program by Lead-UP Academy at Hung Phat Real Estate System]
From practical research to an all-in-one, action-oriented training solution – designed to optimize resources, enhance capabilities, and build a leading workforce.
In the context of lean operations and resource optimization, many organizations aspire to develop their workforce but lack a dedicated training department. In reality, most businesses assign training responsibilities to concurrent employees — resulting in programs that are often formalistic, insufficiently in-depth, and not aligned with the business strategy of each department.
These part-time training coordinators usually lack the time to manage, follow up, and measure training effectiveness, making it difficult to assess tangible outcomes and sustain long-term capability development. Therefore, the Outsourced Training Department, developed by Lead-UP Academy, is a comprehensive solution that helps businesses optimize resources, professionalize training operations, and directly serve their human capital and business strategies.
A solution researched and validated through practice
Lead-UP’s Outsourced Training Department is not merely a service model; it is the result of years of research, consulting, and implementing hundreds of hands-on training programs across diverse industries. We deliver a complete training system — from strategic planning, program design, and class execution to effectiveness measurement, coaching, mentoring, and post-training transformation.
[Photo: A training program by Lead-UP Academy at Viet An Eye Hospital]
06 distinctive advantages of lead-up academy
1. Multidisciplinary, Experienced, and Dedicated Experts & Trainers
Lead-UP brings together top professionals in leadership, management, sales, human resources, digital transformation, AI application, and organizational culture.
We don’t just teach — we accompany businesses throughout their transformation journey.
2. Tailor-Made Training Programs for Each Enterprise
Every program is customized to align with each company’s business strategy, development goals, and industry context, ensuring practical and immediate applicability at work.
3. Diverse Training Portfolio with Updated Market Trends
From leadership and management skills to customer service, sales, team coaching, internal communication, and digital capabilities — Lead-UP continuously updates its content to stay aligned with emerging business realities.
4. Practice-Based Training Approach – “Learn to Act, Act to Lead”
We apply experiential learning methods combining case studies, gamified training, coaching, and post-course mentoring. Learners gain deep understanding, take real action, and achieve measurable transformation.
5. Flexibility & Budget Optimization
Businesses can operate a professional training system without maintaining a permanent L&D department — saving up to 60% in costs while still achieving outstanding effectiveness.
6. Post-Training Commitment & Continuous Support
Lead-UP goes beyond the classroom. We stay engaged through coaching, mentoring, and capability assessments, helping enterprises measure the real return on their training investment.
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[Photo: A training program by Lead-UP Academy at Hung Phat Real Estate System]
Optimize resources – elevate your team – lead through knowledge
Lead-UP Academy’s Outsourced Training Department helps businesses:
Lead-up academy – learn to act, act to lead
We don’t just deliver training programs — we build human development strategies.
Let Lead-UP Academy become your strategic training department, where knowledge turns into capability, and capability transforms into measurable results.
Lead-UP Academy | Learn to Act – Act to Lead



In 2026, every bank already possesses clearly defined strategies and strategic directions. However, when examining these strategies closely, one critical aspect remains difficult to see clearly: organizational capability—the ability to translate strategy into consistent, day-to-day actions across every touchpoint.
This article is synthesized from the R&D initiatives of Lead-UP Academy and is intended for organizations seeking to transition from topic-based training to a systemic, capability-based development approach—one that is measurable, sustainable, and capable of generating real organizational transformation.
From Multi-Skilling Mindset to Lean Operations and AI Adoption. In the context where service companies are facing increasing pressure from rising operational costs, shortages of qualified talent, and ever-higher customer experience expectations, labor productivity has become a critical survival factor. However, productivity in service organizations cannot be improved merely by “working faster” or “pushing KPIs harder.”
Vietnam’s Hospitality and Tourism sector is entering a fundamentally new stage of development. Recent recovery should no longer be interpreted merely as an effort to restore occupancy levels, but rather as a comprehensive challenge of enhancing operational standards, repositioning customer experience, and developing a sustainable workforce amid the following conditions...
Over the past three years, the Telecommunications – Information & Communications Technology (ICT) industry has entered a phase of “mandatory restructuring.” The market is saturated, competition in data services is increasingly fierce, and customer behavior is changing faster than the speed of infrastructure upgrades. AI is disrupting how businesses operate. And notably, group–corporation structures are continuously merging, streamlining, and redesigning processes.
In its ongoing journey to nurture genuine educational values, Sky-Line Education System continues to advance with a special training program designed exclusively for its Admissions Team, titled “Effective Admissions Consulting – Empathy, Commitment, and Companionship”, led by Expert Phạm Tô Hoài from the Lead-UP Academy for Practical Management.
The training program “Standardizing Service Mindset & Behavior – Managing Exceptional Customer Experience”, designed and delivered by Lead-UP Academy, has officially concluded with highly positive feedback and strong appreciation from both Hung Phat Real Estate’s Board of Directors and all participating learners.
At Lead-UP Academy, we have repeatedly observed a common reality during training sessions with service enterprises: each employee handles situations differently. Some are flexible and skillful; others rigidly follow SOPs, or even become confused and respond defensively. The result? Service quality becomes inconsistent, customer experiences lack uniformity, and businesses struggle to establish their own “standard” of service.
Over many years of delivering practical training, the experts at Lead-UP Academy have often witnessed the same scene: a quiet classroom, learners diligently listening and taking notes, yet lacking genuine excitement and active participation. We asked ourselves: How can we create a learning environment where participants not only listen, but truly engage, interact, and experience the classroom as something memorable?
In today’s era, where businesses are facing unprecedented disruptions – from digital transformation and global competition to the ever-increasing expectations of customers and employees – we believe training can no longer stop at simply “delivering knowledge” as it once did.