Many of you may have heard leaders say something like this:
“We spend billions of VND on training every year, but after the courses, employees go back to their old ways. Every time we launch a new program, the HR department complains about lack of time, lack of people, and lack of budget.”

We have encountered this story in many Vietnamese companies—from large corporations to SMEs. And we realize one thing: traditional training is no longer sufficient to meet today’s challenges. When the market changes every day, when technology penetrates every corner of work, teaching and learning must also transform.

That is when E-learning and AI become the answer.

From Traditional Classrooms to Microlearning

Years ago, we used to teach two full days of a “Customer Service” course. Employees eagerly took notes, even snapped photos of every slide. But one month later, when we returned for evaluation, more than half of them… had not applied anything.

Later, when we experimented with microlearning—breaking lessons into short 5–10 minute modules directly tied to work—everything changed. Employees could learn on their phones, while waiting for a customer or before a shift, and practice immediately in real situations. The results were far better than the old “sit and listen all day” model.

AI – The New Companion in Training

What impresses us most in recent years is how AI can participate in every stage of the training process:

• Planning: AI analyzes KPI data and performance reports to identify which skills the workforce is lacking.
• Program Design: AI suggests course structures, even creating scenarios based on real industry data.
• Implementation: AI acts as a virtual teaching assistant—answering questions, reminding learners of progress, and recommending additional resources tailored to each individual.
• Evaluation: AI links learning data to work performance, clearly proving how training impacts sales, service quality, or employee retention.

We often tell business leaders: “Training only has real value when you can measure what it changes in everyday work.” And AI is the tool that makes that possible.

A Success Story from a Vietnamese Enterprise

A financial company in Ho Chi Minh City once faced a challenge: new employees took up to a month to grasp basic processes. They decided to move their entire onboarding and sales training programs to an e-learning platform, with AI providing tailored learning paths for each role.

After six months, the results were clear:

• Training costs dropped by 40%.
• New employees mastered processes in just two weeks.
• Sales performance of the e-learning group increased by 15% compared to those who had not taken the course.
• Most importantly, leadership received detailed reports showing exactly what each employee learned, how they improved, and how it impacted their work.

We still remember a branch director saying:
“For the first time, we saw training not as a burden, but as a tool that generates profit.”

Conclusion

We believe the future of corporate training in Vietnam will not be found in crowded classrooms, but in smart, personalized, and measurable learning experiences.

E-learning and AI are not “futuristic buzzwords,” but practical tools that help companies save costs, accelerate learning, and—most importantly—turn training into a lever for sustainable growth.

If you are wondering where to start, begin with small steps: digitize a course, experiment with microlearning, or use AI as a virtual assistant. These first steps can open a whole new journey toward a modern, adaptive learning culture in your company.

Wishing you success,

Lead-UP Academy | Learn to Act – Act to Lead