In recent conversations with businesses, we have noticed a recurring question: “How can we retain and develop Gen Z – the young generation of employees who are increasingly making up a large share of the workforce?”
The foundational role of management knowledge cannot be denied: principles, models, and frameworks for motivation, delegation, control, and evaluation are all critical. But for senior leaders, if learning stops at “knowing,” then knowledge is nothing more than a well-decorated bookshelf—impressive in appearance but powerless against complex realities.
Today, as we step into the era of digital transformation and artificial intelligence (AI), many businesses are heavily investing in technology: ERP systems, big data, intelligent chatbots… Yet, there is an even more important “operating system” that is often overlooked—culture and ownership mindset. I once met a sales manager at a service company. He shared: “We have the latest technology, plenty of data, but the team still works with an employee-for-hire mentality—waiting for tasks, waiting for instructions. As a result, we fail to create any real differentiation from our competitors.”Today, as we enter the era of digital transformation and artificial intelligence (AI), many businesses have heavily invested in technology: ERP systems, big data, intelligent chatbots… Yet there is one critical “operating system” that is often overlooked—culture and an ownership mindset. I once spoke with a sales manager at a service company. He shared: “We already have new technology and plenty of data, but our team still works with an employee-for-hire mentality—waiting for tasks, waiting for instructions. As a result, we fail to create any real difference compared to our competitors.” That story strengthened my conviction: technology may accelerate a business, but people are the ones who set its true direction. That story reinforced my belief: technology can accelerate a business, but it is people who determine its direction.
When we consult and train businesses across various industries—from banking and telecommunications to logistics and hospitality—there is one question leaders often wrestle with: “How can we build a strong, cohesive corporate culture that also adapts swiftly to the digital and AI era?”
Once, in a conversation with the HR director of a large commercial bank, I asked: ‘What do you think is the most important factor when implementing AI into operations?’ He smiled and said: ‘Technology is not difficult, the real challenge is… the box in our heads.’ That statement reminded me of the book The Bottom of the Pool by Andy Andrews. He wrote that many people are proud of ‘thinking out of the box,’ but in fact, they are still limited by that very box. To truly break through, one must dare to step completely outside of it.